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About the Course

Success in business today is about maximizing your resources – one way to do this is through the use of teams. Research has shown that people work better, are more productive and creative, when they work in a group. This course gives you background and practical techniques to form and lead successful workplace teams.

Course Content

Forming an Effective Team

Team members work best when they have a clear purpose, understand their roles and responsibilities and operate in an environment of trust and respect. In this module you will look at:
  • The stages of team development
  • Establishing and communicating the team’s mission and goals
  • Assigning roles and responsibilities
  • The value of a team contract

Team Member Roles

Team members will take different roles in the group depending on their behavioural tendencies. Some team members may be idea generators, some work horses, while others may be great at planning or directing. Once you understand your team members and their strengths, you can use their skills to the team’s advantage.

Team Leader’s Skills

A team is often only as good (or bad) as it’s leader. This topic provides some practical skills in:
  • Communication
  • Giving feedback
  • Listening
  • Delegating

An Effective Team’s Toolkit

Some tools that will assist your team achieve its maximum performance include:
* Reward and recognition schemes
* Decision making
* Brain storming
This topic gives you some ideas and practical pointers in how to use these tools effectively.

Who Should Attend?

Anyone who is new to the position of supervisor or team leader or wants to get more from their team.
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